Two offices, one team
Talk to a real person.
Pick up the phone. Schedule online. (541) 652-6299 reaches the same Tru72 dispatcher whether you're in Portland, Albany, or anywhere between. Daily 8am-8pm, with 24/7 emergency dispatch and 24/7 answering, so a human picks up at any hour.
Tru72 Oregon at a glance
- (541) 652-6299One line, both offices.
- Daily 8am-8pmHours.
- 24/7Emergency dispatch and answering.
- Oregon & SW WashingtonService area.
- Oregon CCB #40820
- WA Contractor #LARSEMS742D7
Find the office nearest you.
Same standard at every office.
Tru72 Portland
Portland Metro & SW Washington. Lake Oswego, Oregon.
Office address. 5 Centerpointe Dr, Ste 87
Lake Oswego, OR 97035
Phone. (541) 652-6299
Hours. Daily 8am-8pm. 24/7 emergency & answering.
Service area. Portland, Lake Oswego, Beaverton, Tigard, Tualatin, West Linn, Oregon City, plus Vancouver, Camas, Battle Ground, Ridgefield, Washougal, and La Center in Washington.Tru72 Albany
Mid-Willamette Valley. Albany, Oregon.
Office address. 815-A SE 1st Ave E
Albany, OR 97321
Phone. (541) 652-6299
Hours. Daily 8am-8pm. 24/7 emergency & answering.
Service area. Albany, Corvallis, Lebanon, Tangent, Millersburg, Jefferson, Sweet Home, Brownsville, Halsey, Harrisburg, Philomath, Sublimity, Stayton, Scio, and Shedd.
From hello to fixed.
No phone tree. No pressure.
A person picks up.
A real dispatcher answers, listens to the symptom, and books a window that fits your day. No call center. No queue.
A technician measures.
A certified technician arrives and runs instrumented diagnostics on the actual system. Refrigerant pressures, capacitor readings, airflow, electrical. The $72 service-call fee covers the diagnostic.
You see the data, then you decide.
We walk you through what was measured, what it means, and the actual options. Approve the repair and the $72 is credited toward the work. Nothing happens without your sign-off.
Real emergency? Call right now.
If it's freezing inside, the AC quit during a heat advisory, you smell gas, or you see refrigerant leaking, call the line right now. Emergency dispatch runs 24/7 across both locations. A real person picks up, day or night.
Answered 24/7. Same number both locations.
Questions about contacting Tru72.
Short answers.
What is the best way to reach Tru72?
Call (541) 652-6299. The line is staffed Daily 8am to 8pm by a real person and answered 24/7 outside those hours by our answering service. Online scheduling through our booking calendar routes to the same dispatcher. Both methods reach the same team.
Do Portland and Albany have different phone numbers?
No. Tru72 uses one shared customer line, (541) 652-6299, for both the Portland and Albany locations. The dispatcher routes your call to the nearest team.
What are Tru72's hours?
Daily 8am to 8pm for normal service calls. 24/7 emergency dispatch for no-heat and no-cooling failures. 24/7 phone answering so a person picks up at any hour. Same-day appointments are usually available when you call before 2 p.m.
How quickly can a technician get to my home?
Same-day service is typical when you call before 2 p.m. Emergency calls (no heat in winter, no cooling in a heat advisory, refrigerant leaks, electrical faults) are dispatched 24/7. Routine maintenance and replacement consultations are scheduled to the next available window that works for you.
Do I have to call to schedule, or can I book online?
Either works. Online scheduling through our online booking calendar puts you directly on our dispatch schedule; a real person confirms your appointment. The phone line is staffed by the same team. Use whichever you prefer.
Where are the Tru72 offices located?
Portland office: 5 Centerpointe Dr, Ste 87, Lake Oswego, OR 97035 (serving Portland metro and Southwest Washington). Albany office: 815-A SE 1st Ave E, Albany, OR 97321 (serving the Mid-Willamette Valley). Service is dispatched from the office nearest you.
Is there a fee to come out and look at the problem?
Yes. The Tru72 service-call fee is $72 and covers instrumented diagnostics, not just the truck roll. If you approve the recommended repair, the $72 is credited toward the repair cost. Mission Ready Plan members (first responders, teachers, military) pay $39.
Same handshake. Portland and Albany.
One line. One standard. Whether you're in Lake Oswego, Albany, Vancouver WA, Corvallis, or anywhere we dispatch, the line is the same and the standard is the same: measure first, recommend second, stand behind your word.
- Oregon & SW Washington(541) 652-6299
