24/7 Residential Emergency Service — Albany & the Mid-Willamette Valley
A real person picks up. A real technician comes out.
Furnace out in a January cold snap in Albany. A/C dead in a valley heat wave. Gas smell at 2 a.m. in Corvallis. The line is answered by a person every hour of every day, the dispatcher decides whether a technician rolls now or first thing in the morning, and you get a real ETA. No phone tree. No voicemail. No "we'll call you back."
- 30–90 minTypical emergency response time
- $72Diagnostic fee. Same any hour, any day.
- $0After-hours surcharge. We don't charge one.
Dispatch is open. Same crew on the day shift and at 3 a.m. Same handshake.
The Albany emergency standard, in five facts
- 24/7/365Real-person answering. Not a phone tree.
- 30–90 minTypical emergency response time.
- $72Diagnostic fee, any hour, any day.
- $39Mission Ready Plan members.
- Since 1972Three generations of craftsmen.
- Oregon CCB #40820
If your home is unsafe or unlivable, it's an emergency.
If you're not sure, call — we'll help you decide whether it's a tonight call or a tomorrow-morning call.
No heat in winter.
Furnace not firing. Heat pump locked out. Indoor temperature dropping, and frozen pipes if it stays below freezing overnight.
No A/C during a valley heat wave.
Indoor temperature climbing past 80°F with elderly residents, infants or pets at risk. Willamette Valley summers now routinely push past 100°F.
Gas smell anywhere in the home.
Rotten egg or sulfur near the furnace, water heater or a gas appliance. Leave the house. Call from outside. Don't flip light switches.
Carbon monoxide alarm.
CO alarm sounding, or headache, dizziness, nausea. Leave the home immediately. Call 911 first. Then us, after you're outside.
Water leaking from the indoor unit.
Pooling water under the air handler, ceiling stains forming, drywall sagging. Risk of ceiling collapse and ongoing water damage.
Burning smell from the vents.
Electrical, plastic or smoke smell from the supply registers. Could be a motor failure, a wiring issue, or worse. Shut the system off and call.
Refrigerant smell.
Sweet, chemical smell near the indoor or outdoor unit. That's a refrigerant leak. Ventilate the space, avoid open flames, call us.
It won't stay running.
On for 30 seconds, off, repeat. That's a safety lockout or a control failure, and it can damage the compressor if it keeps going.
The line is open right now.
The dispatcher picks up, names the technician, gives you a time window and tells you the fee before anyone rolls.
First, make the home safe.
Four situations, four safe responses. The dispatcher walks you through them on the call. None of this replaces the technician's visit — it keeps the home safe while the truck is on the way.
Gas smell: leave first, call second
Leave the house and take everyone with you, pets too. Don't flip light switches, use the garage door opener or start a car in the garage. Once you're outside and at least 50 feet from the home, call us — or call the gas company first if you suspect a major leak. Gas leaks can ignite from a single spark. Get out before you make the call.
CO alarm: out, 911, then us
Leave the home immediately and get fresh air. Call 911 first — carbon monoxide poisoning needs medical evaluation even when symptoms feel mild. Then call us, and we dispatch a technician with a CO meter to find the source. CO is odorless and invisible. If the alarm sounds, treat it as real every time.
Water leak: power off, container under
Turn the thermostat off, then shut off the breaker that powers the air handler. Put a bucket or shallow pan under the leak. If water has reached drywall or ceiling, move belongings out of the area. Then call — indoor unit leaks usually mean a clogged condensate drain or a frozen coil.
No heat: don't let the pipes freeze
Open kitchen and bathroom cabinets so warmer interior air reaches the supply lines. Let faucets on exterior walls drip slightly. Layer up, gather everyone into one room and close the doors to unused rooms. If the indoor temperature drops below 55°F and stays there, consider a hotel until we can restore heat.
Three things that don't change at 3 a.m.
Some companies double or triple the diagnostic fee for after-hours, weekends and holidays. We don't.
The fee.
$72 covers the truck roll and a real-instrument diagnostic, whether you call at 2 p.m. Tuesday or 2 a.m. Sunday. Proceed with the recommended repair and the $72 is credited toward it; you only pay the fee when you don't proceed. Mission Ready Plan members — first responders, teachers, military — pay $39, any hour, any day.
What it means: You are never billed for calling at the wrong time of day.
The crew.
The technician who arrives at 3 a.m. is the technician who would have arrived at 11 a.m. on a Tuesday. Same people, same training, same company that has dispatched from Albany since 1972.
What it means: No overnight subcontractor you've never met and cannot call back.
The instruments.
Combustion analyzer, refrigerant scale, electrical tester, manometer. The trucks also carry the parts that fail most often — capacitors, contactors, igniters, thermostats, blower motors, refrigerant.
What it means: Most emergencies get diagnosed and repaired on the first visit instead of turning into a second appointment.
Two ways an after-hours call goes.
The difference shows up before anyone reaches your door.
| What is being compared | A typical after-hours call | A Tru72 after-hours call |
|---|---|---|
| Who answers | A phone tree, a voicemail box or an offshore call center taking a message. | The Tru72 dispatcher picks up, listens, and asks the questions that decide what happens next. |
| The decision | "Someone will call you back." You wait without knowing whether anyone is coming. | Gas smell or CO alarm: a technician rolls immediately, on the phone with you the whole way. No heat at 2 a.m. with a sleeping family in Lebanon: same. A fan motor whining at 6 p.m.: probably first thing tomorrow. |
| The ETA | "We'll see when we can get there." | The dispatcher names the technician, gives you a real time window and tells you the diagnostic fee before the truck leaves. |
| The fee | Doubled or tripled for nights, weekends and holidays. | $72, the same as any weekday afternoon, credited toward the repair when you proceed. $39 for Mission Ready members. |
| The diagnostic | A quick look and a part swapped on a guess, because it's late. | Combustion analyzer, refrigerant scale, electrical tester, manometer — the same diagnostic-first method we'd use at 11 a.m. on a Tuesday. |
Here's what happens when you call.
Four steps. The dispatch process has been the same since 1972: the phone gets answered, the dispatcher decides, the technician rolls. The diagnostic-first method does not pause for emergencies.
A real person answers
Not a phone tree. Not a voicemail. Not an offshore call center. The dispatcher picks up, listens, and asks the questions that matter.
The dispatcher decides
Immediate roll, or first thing tomorrow. Safety calls go first, and the dispatcher stays on the phone with you until the technician arrives.
You get a real ETA
The technician is named, the time window is real, and the diagnostic fee is stated on the call. No mystery.
The truck shows up loaded
Full instrument kit and the common failure parts on board, so the repair usually happens on the visit that diagnosed it.
Keep reading.
Furnace Repair & Installation
What happens after the 2 a.m. no-heat call, in daylight.
Air Conditioning
The capacitor and refrigerant checks that stop the heat-wave emergency happening.
Mission Ready Plan
First responders, teachers and military pay $39 for the diagnostic, any hour.
Emergency questions.
What homeowners ask when they're in the middle of one.
Is Tru72's emergency line a real person or a voicemail?
A real person. The Tru72 phone line is available by phone 24/7. There is no voicemail tree for emergency calls. When you describe the situation, the dispatcher decides in real time whether a technician needs to roll immediately or schedule for first thing in the morning.
What's the response time for an HVAC emergency?
Typical emergency dispatch response is 30 to 90 minutes, varying by distance from the Albany shop and current dispatch load. Albany proper and adjacent communities are faster. Outer valley cities (Sweet Home, Halsey, Shedd) take the longest. The dispatcher gives you a real ETA on the call.
Is there an after-hours surcharge?
No. The $72 diagnostic fee is the same at 3pm on a Tuesday and 3am on a Sunday. If you proceed with the repair, the $72 is credited toward the work. Mission Ready Plan members (first responders, teachers, military) pay $39. We don't penalize you for needing help at the wrong time of day.
What counts as an HVAC emergency?
Anything that puts your home at risk or makes it unsafe to occupy. Common emergencies: no heat in winter when pipes could freeze, no A/C during a Pacific Northwest heat dome, gas smell anywhere in the house, carbon monoxide alarm sounding, water leaking from an indoor air handler, burning smell from vents, refrigerant smell. If you're unsure, call us. We'll help you decide whether it's a same-day call or a tomorrow-morning call.
Does Tru72 handle commercial HVAC emergencies?
No. Tru72 is residential HVAC only. We service single-family homes, townhomes, condos, and accessory dwelling units (ADUs). For commercial HVAC emergencies, please contact a commercial HVAC contractor in the Albany or Salem area.
Can Tru72 fix my emergency in one visit?
Usually yes. Our trucks carry common parts (capacitors, contactors, igniters, thermostats, blower motors, refrigerant) so that the most frequent failures can be diagnosed and repaired in a single visit. Major component failures (compressor, heat exchanger, full system replacement) require ordering parts or scheduling a follow-up install, which the technician will outline before leaving.
Residential service only.
What it means: This emergency line serves single-family homes, townhomes, condos and ADUs in Albany and the Mid-Willamette Valley. For commercial HVAC emergencies in office buildings, restaurants, retail spaces, multifamily complexes over four units, industrial facilities or any commercial property, please contact a commercial HVAC contractor. Larsell Mechanical Service handles commercial work separately.
If you're in one right now, call us.
Every hour. Every day. Same handshake and the same standard, whether it's an emergency at 3 a.m. or a planned install at 10 a.m.
- Albany & the Mid-Willamette Valley(541) 652-6299
24/7 emergency HVAC service across Albany and the Mid-Willamette Valley
Tru72 Heating & Cooling answers emergency calls around the clock for homes in Albany, Corvallis, Philomath, Lebanon, Tangent, Millersburg, Sweet Home, Brownsville, Halsey, Harrisburg, Scio, Shedd, Jefferson, Sublimity and Stayton, dispatching from 815-A SE 1st Ave E. Typical response 30 to 90 minutes. $72 diagnostic, any hour of any day, credited toward the repair. No after-hours surcharge. Residential service only. Oregon CCB #40820 · WA #LARSEMS742D7.
